You can delete your AYLEEN account yourself at any time: in the app or in the parents’ area under «Account» – or right here.
How it works
- Sign in with your passkey.
- Enter your username to confirm.
- Confirm the deletion with your passkey (fingerprint, face or device PIN).
Parents delete children’s accounts in the parents’ area: «Delete child account» next to the child. A child cannot delete their own account. Parents first delete the children’s accounts and then their own account.
Delete account
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What is deleted and what remains
Deleted immediately: your passkeys, all sign-ins, the notices to your account and your uploaded documents (ID, selfie). Your name and username are removed and family bridges end.
With the next hourly run, the messages you sent are deleted and your friendships end. Messages that belong to an open moderation case remain until the case is closed.
What remains: a record of the deletion and the log without content, so the deletion can be proven – as well as the result of your identity check with date of birth, the account’s country and language, your requests to support and reports you have sent. How long this data is kept has not been decided yet; the privacy policy will set it.
No access to your passkey?
Can you no longer get into your account at all? Write to this address and give your username. Before an account is deleted, it must be clear that it belongs to you: hello@therose.media