Terms of Use

Last updated: 28 September 2026

AYLEEN is a business unit of THE RED ROSE MEDIA LLC.

Important about the current status: Registration of new accounts is currently closed. Child accounts are not yet enabled, and the automatic checking of messages (warning system) is switched off. These Terms apply to every use of AYLEEN; the parts about accounts, child accounts and the warning system take effect once the relevant function is open. No system can completely rule out misuse. AYLEEN is not an emergency service. This English version is a translation; the German version is the original (see § 21).

Which version applies to you? These Terms consist of a general part, which is the same everywhere, and the section for your country at the end. What counts legally is where you live or habitually reside — not your nationality. With an account, the country stated for the account applies (for child accounts, as stated by the parents). Without an account, ayleen.io shows the section for the country your connection comes from according to technical detection; this detection can be wrong. You can open the versions for the other countries at any time.

The most important points in brief

  1. AYLEEN is a social platform. Children aged 6 to 15 use the protected area; from 16 there is AYLEEN Next.
  2. A child account is created only by parents whose identity and parental responsibility two people have checked by hand.
  3. From 16 you sign up to AYLEEN Next yourself, unless the law of your country requires otherwise; your age is also checked by hand.
  4. Sign-in only with a passkey, without a password. A child's device is connected by the parents.
  5. AYLEEN is free of charge and ad-free. Under 18 there is never advertising and there are no purchases.
  6. No account is suspended automatically. People decide on a suspension. Every measure is justified, and every decision can be appealed free of charge.
  7. Parents do not read their children's messages. In certain cases they receive a notice without content.
  8. Your rights as a consumer remain, including the protection of the law of your country of residence and access to the courts where you live.

Contents

§ 1 Provider and contact · § 2 Subject matter, areas, countries and current status · § 3 Conclusion of contract, age and minors · § 4 Account, sign-in and identity check · § 5 Costs and ad-free subscription · § 6 Contacts, messages and protective functions · § 7 Rules of conduct · § 8 Reporting, blocking, help · § 9 Moderation and warning system · § 10 Measures, reasons and misuse · § 11 Appeal · § 12 Authorities · § 13 Your content · § 14 Term, termination and deletion · § 15 Liability · § 16 Changes to the service · § 17 Changes to these Terms · § 18 Right of withdrawal · § 19 Applicable law and courts · § 20 Dispute resolution · § 21 Language and final provisions · Annex: Explained for children · Section for your country

§ 1 Provider and contact

  1. AYLEEN is operated by THE RED ROSE MEDIA LLC, 1621 Central Ave, Cheyenne, WY 82001, USA, a company under the laws of the US state of Wyoming (Filing ID 2026-001985197). AYLEEN is a business unit of THE RED ROSE MEDIA LLC. In these Terms the provider is called "AYLEEN" or "we".
  2. Contact: hello@therose.media or in the app under "Requests". Messages to this address are read and answered by people. Languages: German and English.
  3. Contact points, representatives and information additionally required by the law of your country are set out in the section for your country.

§ 2 Subject matter, areas, countries and current status

  1. These Terms apply to the use of AYLEEN via the website ayleen.io, the web app and the Android app "AYLEEN" once it is offered. Visits to ayleen.app are redirected to ayleen.io.

  2. Areas:

    AreaAgeWho concludes the contractSpecial provisions
    Protected area6 to 15 yearsthe parents for their child (§ 3(3))§ 6(2) to (5), Annex
    AYLEEN Next16 and 17 yearsthe young people themselves, unless the law of their country requires otherwise (§ 3(4))§ 6(6)
    AYLEEN Next18 and overthe users themselves§ 5
    Parents' areaadults 18 and overthe parents themselves§ 6

    The verified date of birth is decisive. Anyone younger than 6 cannot use AYLEEN. In these Terms "parents" means any person with verified parental responsibility for the child.

  3. What is built today: accounts with passkeys, manual identity check, parents' area with child accounts, device pairing, permissions per function, family bridge and notices to parents, friendships, blocking, one-to-one text conversations, deleting one's own messages, pausing a contact, reporting (also without an account via ayleen.io), AYLEEN HELP, messages from AYLEEN, decisions and appeals, requests and account deletion.
  4. What does not exist yet: photos and other media, voice messages, calls, video, LIVE, groups, translation, advertising and the ad-free subscription. The interface shows "Coming soon" there. AYLEEN introduces new functions in accordance with § 16.
  5. Switches: Registration of new accounts, child accounts and the automatic checking of messages ("text analysis") are switched off by default. Only two different persons together can switch them on. As long as child accounts are switched off, accounts of persons under 18 cannot chat either, and children's devices cannot be paired. As long as text analysis is switched off, AYLEEN delivers no message involving a person under 18 (§ 9(2)).
  6. No recommender systems: Today AYLEEN does not rank any content through a recommender system and has no feed. Other people can only be found by their exact username; there are no contact suggestions.
  7. Countries: AYLEEN is intended for people who live in the European Union, Iceland, Liechtenstein, Norway, Switzerland, the United Kingdom or the USA. Only persons who live in one of these countries can create an account; in all other countries AYLEEN is not yet available. AYLEEN opens registration and the functions for children country by country and only once the requirements of that country are met; what is still missing for this is set out in the section for your country.
  8. In addition, the Privacy Policy and the Privacy Policy for Children and Young People apply. They are not part of this contract but inform you about the processing of your data.

§ 3 Conclusion of contract, age and minors

  1. The contract of use is concluded when you agree to these Terms during registration and AYLEEN creates your account. Before agreeing you can read, save and print these Terms. AYLEEN stores which version of these Terms you agreed to and when (Privacy Policy, section 4.3).
  2. Your details must be true, above all your date of birth and the country of your residence. Each person may use only their own account.
  3. Children aged 6 to 15 (protected area): The parents create the child account in the parents' area. In doing so, they conclude this contract for their child and agree to it on their child's behalf. Children cannot sign up themselves. Whoever creates a child account confirms that they have sole parental responsibility or that the other person with parental responsibility agrees; AYLEEN stores this confirmation for each child. Any person with verified parental responsibility can switch permissions off at any time (§ 6(2)). If parental responsibility changes, the parents inform AYLEEN (in the app under "Requests" or at hello@therose.media).
  4. Young people aged 16 and 17 (AYLEEN Next): You can sign up yourself from 16. If the law of your country of residence requires your parents' consent for this contract, you confirm on signing up that your parents agree ("I am at least 16. If I am 16 or 17, my parents agree, insofar as the law of my country requires it."). If the law of your country of residence requires more (for example verified parental consent), sign-up from that country is only possible once AYLEEN has implemented this; the section for your country says whether this is the case.
  5. From 18 you conclude the contract yourself.
  6. Switch on the 16th birthday: One month before the 16th birthday, AYLEEN sends the child a message. On the 16th birthday a child account with a verified date of birth switches automatically to AYLEEN Next; the parents receive a notice without content. Contacts that existed before the 16th birthday remain. The contract concluded by the parents continues. The account stays connected to the paired device and to the parents: they still see it in the parents' area, their permissions continue to apply, and they can still delete it. There is not yet a separate passkey for a switched child account.

§ 4 Account, sign-in and identity check

  1. Passkeys: Parents and users of AYLEEN Next sign in only with a passkey, for example with fingerprint, face or device PIN on their own device. There are no passwords. An account can have several passkeys. Protect the device holding your passkey and do not let other people use your account.
  2. Confirmation of sensitive steps: For sensitive steps (among others adding or removing a passkey, deleting an account, deleting a child account, pairing a device, granting a permission, setting up a family bridge) you confirm freshly with your passkey each time. The confirmation is valid for 5 minutes and only on this device. If you remove a passkey, the sessions created with it end.
  3. Children's devices: Children have no password and no passkey. The parents create a one-time code (also as a QR code), which is valid for 10 minutes and can be redeemed only once; the parents confirm the pairing on their own device. If another device tries to use a code that has already been redeemed, AYLEEN blocks this pairing and notifies the parents. The parents can sign out a device at any time; the session there ends immediately.
  4. Manual identity check: Parents and users of AYLEEN Next upload an identity document and a selfie. Parents upload for their child a proof of date of birth and a proof of parental responsibility. Two different persons check the proofs by hand and independently of each other; no technical face comparison takes place. If the checked age does not match the area (parents 18+, AYLEEN Next 16+, children 6 to 15), the check is rejected. A check is valid for 2 years. The files are stored encrypted and deleted after the decision, at the latest after 30 days. Details are in the Privacy Policy. An appeal against a rejected check is possible (§ 11).
  5. Without a verified identity there is no child account, and without a verified age you cannot chat.

§ 5 Costs and ad-free subscription

  1. AYLEEN is currently free of charge and ad-free. Purchases are not possible in AYLEEN.
  2. Under 18 AYLEEN never shows advertising, builds no advertising profile and offers no purchases.
  3. From 18 AYLEEN plans a choice between free use with advertising and an ad-free subscription. Neither has been introduced yet. Before it is introduced, AYLEEN will publish here the terms, prices, durations and cancellation rules of the subscription and the rules for advertising; a subscription is concluded only if you order it expressly and with an obligation to pay. The free, ad-free use you agree to today changes only in accordance with § 16 and § 17.

§ 6 Contacts, messages and protective functions

  1. Friendships and messages: Messages are sent only in one-to-one conversations between accounts with a confirmed friendship or an active family bridge and never between accounts that have blocked each other. There are no read receipts and no "online" indicator. Messages are encrypted in transit but not end-to-end encrypted (§ 9).
  2. Permissions (protected area): The parents enable individual functions for their child, for example friends or messages. Any person with verified parental responsibility can switch a permission off at any time; this takes effect immediately.
  3. Friendships under 13: If a child is younger than 13, the parents decide on every single friend request. For this they see the other child's name and username.
  4. Contacts between the areas: Children in the protected area make new friendships only with other children aged 6 to 15. New contacts between a person under 16 and a person aged 16 or over are blocked. Contacts that arose when both were still under 16 remain.
  5. Family bridge: The parents can connect their child with at most four persons aged 16 or over whose identity has been verified, for example with grandparents. Only the parents set up and end a family bridge. The adult can mute the connection by blocking. Only text is possible over a family bridge today.
  6. AYLEEN Next: From 16 you can freely make friends and write with other persons aged 16 or over. Under 18 you do not see, send or share content released only for adults. From 18 you may never send or share such content with persons under 18.
  7. Deleting your own messages: You can delete your own message. It then disappears for both sides; it says "Message deleted" there. If a message is being reviewed, this is only possible after the review. If a message belongs to a report or a review, AYLEEN keeps an encrypted copy for as long as the Privacy Policy describes.
  8. Pausing a contact: Children and users of AYLEEN Next can pause a conversation for 1 hour, 24 hours or 7 days. During the pause, new messages from this conversation do not appear immediately; the other side notices nothing. Messages continue to be stored and checked and are visible as soon as you open the conversation or the pause ends. Reporting, blocking and AYLEEN HELP also work during the pause.

§ 7 Rules of conduct

  1. Treat others with respect and protect children and young people. Every statement of reasons for a measure names the rule that was broken.
  2. Rules for the protection of children and young people. Prohibited in particular:
    1. Cybergrooming: building contact with children or young people with sexual intent;
    2. Approaches in exchange for something ("sugar daddy"): offering or demanding money, credit, vouchers or gifts in exchange for pictures, chats or meetings;
    3. Sextortion: threatening to spread a person's pictures or messages, or blackmailing someone with them;
    4. demanding nude or intimate pictures; sending sexual content to minors;
    5. luring minors out of AYLEEN into other services or asking for phone number, address or payment details in order to avoid the protective functions;
    6. suggesting a secret meeting with a child or young person;
    7. sending or sharing content released only for adults with persons under 18.
  3. Rules on age and identity checks. Prohibited: stating a false age, a false country of residence or a false identity, uploading someone else's or forged proofs and using someone else's account.
  4. General rules. Also prohibited:
    1. harassment, bullying, hate, threats and violence;
    2. fraud and spam;
    3. inciting others to self-harm. Anyone who is in need themselves breaks no rule and finds help through AYLEEN HELP;
    4. other illegal content, above all child sexual abuse material;
    5. misusing the reporting channels and appeals, for example through many manifestly unfounded reports or appeals;
    6. technical attacks, circumventing blocks and protective functions and automated access without permission.

§ 8 Reporting, blocking, help

  1. Reporting: You report messages and accounts in the app via "Report". Without an account you can report via the form "Report content" on ayleen.io; name and email address are not asked for there. The reported person does not learn who reported. Reports of child abuse or cybergrooming are possible without giving your name.
  2. What happens with a report: In the app you immediately receive an acknowledgement with a number and see the status of your reports. Every report opens a case that people review. Reports concerning the safety of children are handled first. For a reported message, AYLEEN secures in encrypted form the message and up to 20 previous messages of the same conversation from the last 7 days. AYLEEN does not promise fixed processing times.
  3. Blocking takes effect immediately and always, even without permissions from the parents. The blocked person can no longer write to you or send you requests; a friendship ends. They receive no message about it. If a child blocks the adult of a family bridge, the parents receive a notice without content.
  4. AYLEEN HELP shows verified helplines, each with its source, and opens a case for people at AYLEEN. AYLEEN HELP is not an emergency service, and AYLEEN does not promise a response time. In case of danger to life or health, call the emergency number; the number for your country is in the section for your country.

§ 9 Moderation and warning system

  1. People decide. An account is never suspended automatically. An account suspension is decided by two different persons. Cases with high or immediate urgency and every report to an authority are also reviewed by two different persons. Nobody decides in their own matter or about their own family.
  2. Warning system (switched off today): AYLEEN has built a warning system intended to automatically check messages involving a person under 18 for signs of cybergrooming, approaches in exchange for something and sextortion before delivery. It is switched off until the consequences for data protection have been assessed in writing and the legal basis is settled. As long as it is switched off, messages involving a person under 18 are neither stored nor delivered. Reporting, blocking and AYLEEN HELP work nonetheless.
  3. When the warning system is switched on:
    LevelFor the receiving personFor the sending personPeople at AYLEEN
    1nothing visible; entry without textnothingno
    2message with warning; block, report, helpnothingreview from 3 warnings in 7 days
    3message held back, notice24 hours: messages to minors only after reviewreview with high priority
    4message held back, help viewcontact with minors blocked, without a fixed endimmediate review
    • The steps at levels 3 and 4 are provisional. If a warning turns out to be a false alarm, they end immediately. Otherwise the level-4 contact block is lifted only by whoever reviews it; this requires two persons.
    • A held-back message is released or finally not delivered by people.
    • If a person under 18 wants to send their phone number or their name in another app to an older or new person, AYLEEN first asks whether they really want to send it. They decide themselves.
    • If a person under 18 writes that they themselves are in a serious emergency, for example being pressured or blackmailed with pictures, money or a meeting, the message is delivered. AYLEEN urgently offers them help, secures the message as encrypted evidence and opens a case with the highest urgency that people review. The person they wrote to is not restricted by this. The parents learn of it only if the child chooses "Let my parents know" in AYLEEN HELP.
    • The warning system never establishes a criminal offence. It does not detect every danger and can be wrong. Please report even if it has not shown anything.
  4. Parents and the warning system: Parents do not read their children's messages. If a child is under 16, parents with verified parental responsibility and verified identity receive a security notice without content if a message to the child is held back at level 4. If a child seeks help itself through AYLEEN HELP, the parents learn of it only if the child chooses "Let my parents know". A parent who is involved in a case or suspected in it never receives a notice about that case. From 16, parents no longer receive warning-system notices.
  5. What people at AYLEEN see: Nobody reads ordinary conversations. The team sees message text only for a held-back message or in encrypted evidence, each with a stated purpose; every access is logged.
  6. The warning system is a voluntary protective measure of AYLEEN.

§ 10 Measures, reasons and misuse

  1. Possible measures in the event of a breach of § 7 or of illegal content, depending on severity: notice or warning, holding back or not delivering a message, throttling (fewer messages possible), "messages to minors only after review", "contact with minors blocked", suspension of the account. AYLEEN applies these rules carefully, objectively and proportionately and takes into account the rights of all those involved, including freedom of expression.
  2. Reasons: Every measure carries reasons. You find them in the app and in the parents' area under "Decisions and appeals". They state what was restricted, for which area and for how long, the grounds, the occasion (report, own review or warning system), whether automated means were involved, the rule of these Terms or the law on which it is based, and your options to challenge it (§ 11).
  3. Suspension of the account: During a suspension you can still read, report, block and use AYLEEN HELP. You can appeal against the suspension immediately (§ 11).
  4. Repeated misuse:
    • Anyone who frequently provides manifestly illegal content first receives a warning. After that, AYLEEN suspends the account temporarily: the first time for 7 days, for a further case within 12 months for 30 days. The planned duration is stated in the reasons; after it expires, two persons lift the suspension. In further cases AYLEEN can terminate the contract for good cause (§ 14(4)).
    • Anyone who frequently submits manifestly unfounded reports or appeals first receives a warning. After that, AYLEEN does not process their reports and appeals for 30 days.
    • AYLEEN decides case by case and takes into account above all the number of manifestly illegal content items or unfounded reports in a certain period, their proportion, the severity of the cases and the recognisable intention. Examples: repeatedly sending nude pictures to minors, repeated demands for pictures in exchange for money, series of reports against the same person without cause.
    • Calls for help by children and young people never count as misuse of the reporting channels.
  5. Most serious cases: In the event of a suspicion of criminal offences against children, AYLEEN can restrict and suspend without prior warning.

§ 11 Appeal

  1. Appeal to AYLEEN: Against any decision concerning your account — a measure, a held-back or undelivered message of your own, a rejected identity check; for parents also the rejected check of their parental responsibility and of their child's identity — you can appeal free of charge and up to six months after the decision: in the app or in the parents' area under "Decisions and appeals". One appeal is possible per decision. Children can appeal themselves; the parents learn nothing about it. The appeal is decided by a person of the moderation team who was not involved in the first decision and does not belong to the family of those involved. You receive a reasoned answer. If the appeal is justified, AYLEEN reverses the decision without undue delay; where the reversal requires two persons (for example for an account suspension), a second person confirms it.
  2. Whoever reported something can challenge the decision on their report in the app under "Requests" (topic "Appeal against a decision") or at hello@therose.media, free of charge and for at least six months after the decision. A person reviews this.
  3. AYLEEN offers these routes to all users, whatever country they live in. Further routes, for example out-of-court dispute settlement, are set out in the section for your country.
  4. Your right to go to court remains unaffected (§ 19).

§ 12 Authorities

  1. If AYLEEN becomes aware of information giving rise to a suspicion of a criminal offence that threatens the life or safety of a person, AYLEEN informs the competent law enforcement or judicial authorities insofar as the law of the country concerned requires or permits it (section for your country).
  2. As a company based in the USA, AYLEEN reports child sexual abuse material and the other offences named in 18 U.S.C. § 2258A to the CyberTipline of the National Center for Missing & Exploited Children (NCMEC), insofar as that law requires.
  3. Every report to an authority or reporting centre is reviewed at AYLEEN by two different persons.

§ 13 Your content

  1. The rights to your content remain with you. You grant AYLEEN only the simple, free and non-transferable right to use your content for these purposes: storing it, transmitting it and displaying it to the persons you address it to; having it checked by the warning system and by people at AYLEEN; securing it as evidence insofar as a case or the law requires. For child accounts the parents grant these rights for their child.
  2. The right ends when the content is deleted. If AYLEEN keeps content longer, for example as evidence in a case, the right applies only for that purpose.
  3. AYLEEN does not use your content to train AI models and does not sell it.
  4. Send only content for which you have the necessary rights, and do not show other persons without their consent.

§ 14 Term, termination and deletion

  1. The contract runs for an indefinite period.
  2. You can terminate at any time by deleting your account: in the app under "Delete account" or on ayleen.io under "Delete account". To confirm, you enter your username and confirm with your passkey. Parents first delete their children's accounts. Child accounts are deleted only by the parents in the parents' area. A child can, however, write to AYLEEN at any time, also if it wants data to be deleted (in the app under "Requests" or at hello@therose.media).
  3. What is deleted immediately on deletion, what remains for a while and why, is set out in the Privacy Policy. If a child account is involved in an open case or evidence is locked, the deletion is scheduled and carried out as soon as the case is closed; this too is reviewed by two persons.
  4. Termination by AYLEEN: AYLEEN can terminate the contract with six weeks' notice, for example if AYLEEN discontinues the service. For good cause either side can terminate without notice, in particular for serious breaches of § 7(2); for other breaches of duty only after an unsuccessful warning or deadline, unless this would be dispensable in the individual case. A termination by AYLEEN is justified; you can appeal (§ 11).
  5. For child accounts, declarations under this section are made to the parents.

§ 15 Liability

  1. No guarantee of safety: No system can completely rule out misuse. AYLEEN does not promise to detect every danger.
  2. The extent of AYLEEN's liability is governed by the section for your country. AYLEEN does not exclude or limit any liability insofar as the law applicable to you under § 19 does not permit this.
  3. Mandatory rights under the law of your country of residence remain unaffected.

§ 16 Changes to the service

  1. AYLEEN may change the service beyond what is necessary to keep it in conformity only if there is a valid reason, no additional costs arise for you and AYLEEN informs you clearly and comprehensibly about the change. Valid reasons are in particular the protection of children and young people, security, new legal obligations, orders of authorities and technical development.
  2. If a change impairs your access or use more than only insignificantly, AYLEEN informs you in good time beforehand on a durable medium about the features and time of the change and about your right to end the contract free of charge within 30 days. This right does not exist if you can continue to use the service unchanged at no additional cost.

§ 17 Changes to these Terms

  1. AYLEEN informs you about material changes to these Terms at least six weeks before they take effect, with a message from AYLEEN in the app.
  2. Material changes take effect for you only when you expressly agree to them; for child accounts the parents agree. Your silence does not count as consent. If you do not agree, the previous version continues to apply; AYLEEN can then terminate the contract under § 14(4). There is not yet a step by which you agree to a new version in the app; until there is, the version you agreed to continues to apply to you in the case of material changes.
  3. Changes that bring you only advantages or that only correct details, for example a new address, apply on publication.
  4. AYLEEN makes earlier versions of these Terms available on request.

§ 18 Right of withdrawal

  1. Whether you have a statutory right of withdrawal for today's free use is set out in the section for your country. You can delete your account at any time (§ 14).
  2. For a future ad-free subscription, the statutory rights of withdrawal apply insofar as they exist under the law of your country of residence. You receive the withdrawal information and, where the law provides for it, a model withdrawal form before ordering.

§ 19 Applicable law and courts

  1. This contract is governed by the law of the country in which you, as a consumer, have your habitual residence; in the USA by the law of the state in which you live and the federal law of the USA. Mandatory provisions for your protection remain applicable in any case.
  2. If you do not use AYLEEN as a consumer, the law of the US state of Wyoming applies.
  3. Courts: AYLEEN sues consumers only before the courts of the country in which they live. You can sue AYLEEN before the courts where you live, insofar as the law of your country permits; AYLEEN will not object there that these courts lack jurisdiction because AYLEEN is based in the USA. There is no exclusive place of jurisdiction in the USA and no obligation to arbitrate for consumers. Details are set out in the section for your country.

§ 20 Dispute resolution

  1. Whether AYLEEN takes part in proceedings before a consumer arbitration body and which out-of-court routes exist in your country is set out in the section for your country.
  2. You can contact hello@therose.media at any time; AYLEEN first tries to resolve any dispute through dialogue. This is not a condition for going to a court or an authority.

§ 21 Language and final provisions

  1. These Terms exist in 17 languages. All language versions have the same content. If they differ, the German version prevails, unless the other version is more favourable to you. Ambiguities are resolved against AYLEEN.
  2. If a provision of these Terms is invalid, the rest of the contract remains valid; the invalid provision is replaced by the statutory rule.
  3. If the section for your country differs from this general part, the section for your country applies to you.

Annex · Explained for children (protected area, 6 to 15 years)

This explanation belongs to the Terms of Use. Read it together with your parents.

What is AYLEEN? AYLEEN is a place where you can write with your friends. We want you to be safe here. Today sign-up is still closed.

Who can join?

Our rules

If something seems strange to you

The warning system

What AYLEEN cannot do

Your parents

If you do not agree If AYLEEN has decided something against your account, we tell you why. You can appeal against it. Your parents learn nothing about it. Another person then looks at the matter again.

When you turn 16 AYLEEN writes to you one month before. On your 16th birthday you move to AYLEEN Next. Your friendships stay.

Deleting your account Your parents delete your account. But you can always write to us, also if you want something to be deleted: in the app under "Requests" or at hello@therose.media.

Section for your country

The section for your country follows. It states contact points and representatives, your right of withdrawal, liability, the courts, dispute resolution and the emergency number for your country.

Section for your country: European Union and European Economic Area

This section applies if you live in a Member State of the European Union or in Iceland, Liechtenstein or Norway. The rules from Regulation (EU) 2022/2065 on digital services ("DSA"), from the Rome I Regulation and from the Brussels Ia Regulation apply in the Member States of the EU (for Denmark see EU-N.6); for Iceland, Liechtenstein and Norway see the addition "EEA".

EU-N.1 · Contact points and representative (on § 1)

  1. Single point of contact for users (Art. 12 DSA): hello@therose.media. Messages to this address are read and answered by people. Languages: German and English.
  2. Point of contact for authorities of the Member States, the European Commission and the European Board for Digital Services (Art. 11 DSA): hello@therose.media, languages German and English.
  3. Legal representative in the European Union (Art. 13 DSA): AYLEEN has no establishment in the Union. AYLEEN will designate the legal representative before registration opens; name and address will then be published here and in the legal notice.

EU-N.2 · Classification under the DSA (on §§ 8 to 12)

  1. Private messaging services fall outside the definition of an online platform because they are used for communication between a finite number of persons determined by the sender (Recital 14 DSA). Moreover, the specific obligations for online platforms do not apply to micro and small enterprises (Art. 19(1) DSA). AYLEEN nevertheless offers appeals, out-of-court dispute settlement and the rules against misuse (Art. 20, 21 and 23 DSA), irrespective of whether AYLEEN is obliged to.
  2. Notices (§ 8): AYLEEN accepts notices under Art. 16 DSA. Notices concerning the offences referred to in Articles 3 to 7 of Directive 2011/93/EU (sexual abuse and sexual exploitation of children, child pornography, solicitation of children for sexual purposes) are possible without giving name and email address (Art. 16(2)(c) DSA).
  3. No general monitoring obligation (§ 9): AYLEEN is under no general obligation to monitor content or actively to seek facts indicating illegal activity (Art. 8 DSA). The warning system is a voluntary protective measure.
  4. Measures and reasons (§ 10): AYLEEN applies the rules carefully, objectively and proportionately, with due regard to the fundamental rights of all parties, including freedom of expression (Art. 14(4) DSA). Every restriction is justified under Art. 17 DSA, including the remedies (internal appeal, out-of-court dispute settlement, courts). The rules on repeated misuse in § 10(4) follow Art. 23 DSA.
  5. Appeal (§ 11): The internal complaint-handling system corresponds to Art. 20 DSA: at least six months, electronic and free of charge; a reasoned decision that is not taken solely on the basis of automated means.
  6. Out-of-court dispute settlement (Art. 21 DSA): You can select an out-of-court dispute settlement body certified under Art. 21 DSA to review a decision by AYLEEN or the answer to your appeal. The European Commission keeps the list of certified bodies: digital-strategy.ec.europa.eu/en/policies/dsa-out-court-dispute-settlement. The body cannot impose a binding settlement. For you the procedure is free of charge or costs only a nominal fee. If the body decides in your favour, AYLEEN bears the body's fees and reimburses your reasonable expenses; if it decides in AYLEEN's favour, you have to bear fees and expenses of AYLEEN only if the body finds that you acted manifestly in bad faith.
  7. Authorities (§ 12): If AYLEEN becomes aware of any information giving rise to a suspicion that a criminal offence involving a threat to the life or safety of a person has taken place, is taking place or is likely to take place, AYLEEN promptly informs the competent law enforcement or judicial authorities (Art. 18 DSA).

EU-N.3 · Liability (on § 15)

  1. AYLEEN is liable without limitation for damage arising from injury to life, body or health, for damage AYLEEN causes intentionally or through gross negligence, and insofar as liability is mandatory by law.
  2. In the case of slight negligence, AYLEEN is liable only if AYLEEN breaches an essential contractual obligation — an obligation whose fulfilment makes the use of AYLEEN possible in the first place and on whose fulfilment you may regularly rely — and then only for the foreseeable damage typical for the contract.
  3. AYLEEN is not liable for content sent by other users as long as AYLEEN has no actual knowledge of illegal content and, upon obtaining knowledge, acts expeditiously to remove or disable access to it (Art. 6 DSA).
  4. Mandatory rights under the law of your country of residence, including the statutory rights for digital products, remain unaffected.

EU-N.4 · Changes to the service (on § 16)

Directive (EU) 2019/770 on digital content and digital services does not apply where your personal data are processed exclusively for supplying the service or for complying with legal requirements (Art. 3(1) of the directive). That is the case for today's free use. AYLEEN nevertheless follows § 16 for changes; the rule corresponds to Art. 19 of the directive, which applies to a future subscription.

EU-N.5 · Right of withdrawal (on § 18)

  1. Today's free use: The Consumer Rights Directive 2011/83/EU does not apply to contracts where you "pay" with your data if the trader processes the data exclusively for supplying the service or for complying with legal requirements and for no other purpose (Art. 3(1a) of the directive). That is the case at AYLEEN. There is therefore no statutory right of withdrawal for it. You can delete your account at any time (§ 14).
  2. Future subscription: For distance contracts you have 14 days to withdraw from the contract without giving any reason (Art. 9(1) of Directive 2011/83/EU, as implemented in the law of your country of residence). You receive the withdrawal information, the model withdrawal form and, where the law requires it, a function for withdrawing from the contract with the subscription.

EU-N.6 · Applicable law and courts (on § 19)

  1. If a trader directs its activities to the country of your habitual residence, consumer contracts are governed by the law of that country; a choice of law may not deprive you of the protection of its mandatory provisions (Art. 6(1) and (2) of Regulation (EC) No 593/2008, "Rome I"). § 19(1) in any case chooses the law of your habitual residence.
  2. Courts: As a consumer domiciled in a Member State of the EU, you can sue AYLEEN, regardless of AYLEEN's domicile, in the courts for the place where you are domiciled; AYLEEN can sue you only in the courts of the Member State in which you are domiciled (Art. 17(1)(c) and Art. 18(1) and (2) of Regulation (EU) No 1215/2012, "Brussels Ia").
  3. Denmark: The Rome I Regulation is not binding on or applicable in Denmark (Recital 46 Rome I); the Brussels Ia Regulation applies there only under the Agreement between the European Community and the Kingdom of Denmark of 19 October 2005 (Recital 41 Brussels Ia). § 19 of the general part also applies there: the law of your habitual residence and the courts where you live.

EU-N.7 · Dispute resolution (on § 20)

  1. AYLEEN is not willing to take part in dispute resolution proceedings before a consumer arbitration body, unless there is a legal obligation to do so.
  2. The former European Union platform for online dispute resolution has been discontinued; Regulation (EU) No 524/2013 was repealed with effect from 20 July 2025 (Regulation (EU) 2024/3228).
  3. For moderation decisions, the out-of-court dispute settlement under EU-N.2(6) applies irrespective of this.

EU-N.8 · Language (on § 21)

In case of doubt, the interpretation most favourable to you prevails (Art. 5 of Directive 93/13/EEC on unfair terms in consumer contracts).

EU-N.9 · Emergency number (on § 8(4) and the Annex)

In all Member States of the EU you reach the emergency services on 112, free of charge. For Iceland, Liechtenstein and Norway see the addition "EEA".

Addition Germany

  1. Provider identification: Name, address and representation of the provider are set out in § 1 and in the legal notice (§ 18(1) Interstate Media Treaty; § 5 Digital Services Act (Digitale-Dienste-Gesetz), insofar as it applies to AYLEEN).
  2. Young people aged 16 and 17 (on § 3(4)): Under German law, a minor needs the consent of the legal representative for a declaration of intent by which the minor does not merely obtain a legal advantage; without it, the validity of the contract depends on the representative's approval (§§ 107, 108 German Civil Code, BGB). That is why young people in Germany confirm, when signing up to AYLEEN Next, that their parents agree.
  3. Right of withdrawal (on § 18): Under German law there is no statutory right of withdrawal for today's free use, because AYLEEN processes your data exclusively to provide the service and to comply with legal requirements (§ 312(1a) sentence 2 BGB).
  4. Consumer arbitration (on § 20): AYLEEN is neither willing nor obliged to take part in dispute resolution proceedings before a consumer arbitration body (§ 36 Consumer Dispute Resolution Act, VSBG).
  5. Ambiguities (on § 21): Doubts in the interpretation of these Terms are resolved against AYLEEN (§ 305c(2) BGB).
  6. Emergency number: 112.

Addition Austria

  1. Information about the provider: The details under § 5 E-Commerce Act (name, address, contact details including email address) are set out in § 1 and in the legal notice.
  2. Right of withdrawal (on § 18): The Distance and Off-Premises Transactions Act (FAGG) does not apply to contracts where you "pay" with your data if AYLEEN processes your data exclusively to provide the service or to comply with legal requirements (§ 1(1) no. 2 FAGG). There is therefore no statutory right of withdrawal for today's free use. For a future subscription you can withdraw within 14 days without giving reasons (§ 11 FAGG); for contracts concluded online from 1 October 2026, AYLEEN provides a function "Vertrag widerrufen" (withdraw from contract) for this (§ 13a FAGG).
  3. Place of jurisdiction (on § 19): If, as a consumer, you have your residence or habitual residence in Austria or are employed here, an agreement can establish jurisdiction for an action against you only for a court in whose district that place lies; an agreement that deprives you of a statutory place of jurisdiction for your own action is ineffective against you (§ 14(1) and (3) Consumer Protection Act, KSchG). AYLEEN sues you only where you live anyway (§ 19(3) of the general part).
  4. Emergency number: 112.

Addition Iceland, Liechtenstein and Norway

  1. DSA: The DSA has not yet been incorporated into the EEA Agreement. AYLEEN nevertheless offers you the contact points, reporting channels, statements of reasons and appeals named in EU-N.1 and EU-N.2. You have no statutory right to out-of-court dispute settlement under Art. 21 DSA; if you nevertheless apply to a body certified under Art. 21 DSA and it accepts your case, AYLEEN takes part on the cost rules in EU-N.2(6).
  2. Consumer law: The amendments to the Consumer Rights Directive by Directive (EU) 2019/2161, including the rule on contracts in which consumers "pay" with data, have applied in the EEA since 1 April 2024 (Decision of the EEA Joint Committee No 69/2021). EU-N.5 therefore also applies to you, as implemented in the law of your country.
  3. Applicable law and courts: The Rome I and Brussels Ia Regulations do not apply in Iceland, Liechtenstein and Norway. § 19 of the general part applies: the law of your habitual residence; AYLEEN sues you only in your country of residence and accepts the courts where you live, insofar as the law of your country permits.
  4. Emergency number: Iceland 112; Liechtenstein 112 (police 117, ambulance 144); Norway 112 (police), 113 (medical emergency), 110 (fire).

Section for your country: Switzerland

CH-N.1 · Information about the provider (on § 1)

Identity and contact address including email address are set out in § 1 (Art. 3(1)(s) no. 1 Federal Act against Unfair Competition, UCA). Before AYLEEN offers a paid subscription, AYLEEN will show the technical steps leading to the conclusion of the contract, allow input errors to be corrected before ordering and confirm the order electronically without delay (Art. 3(1)(s) nos. 2 to 4 UCA).

CH-N.2 · Young people aged 16 and 17 (on § 3(4))

Minors capable of judgement can enter into obligations only with the consent of their legal representative; without such consent they can obtain benefits that are free of charge and attend to minor everyday matters (Art. 19(1) and (2) Civil Code). The use of AYLEEN is free of charge. Insofar as Swiss law requires the parents' consent, young people in Switzerland confirm on signing up that their parents agree (§ 3(4)).

CH-N.3 · Liability (on § 15)

  1. Any agreement made in advance excluding liability for unlawful intent or gross negligence is void (Art. 100(1) Code of Obligations, CO). AYLEEN does not exclude this liability and is also liable without limitation for damage arising from injury to life, body or health.
  2. Otherwise AYLEEN is liable in accordance with the statutory provisions. AYLEEN is not liable for content sent by other users as long as AYLEEN has no knowledge of illegal content; upon obtaining knowledge, AYLEEN acts expeditiously.

CH-N.4 · Right of withdrawal (on § 18)

Swiss law has no general right of withdrawal for contracts concluded online; the right of withdrawal under Art. 40a et seq. CO applies only to certain types of contract, for example offers made at the workplace, in residential premises, on public transport, at promotional events or by telephone, and only if the customer's performance exceeds 100 francs (Art. 40a and 40b CO). There is therefore no statutory right of withdrawal for the free use. Whether AYLEEN grants a voluntary right of withdrawal for a future subscription will be stated in the terms of the subscription. You can delete your account at any time (§ 14).

CH-N.5 · Applicable law and place of jurisdiction (on § 19)

  1. Under the conditions of Art. 120(1) of the Federal Act on Private International Law (PILA), contracts with consumers are governed by the law of the state in which you have your habitual residence; a choice of law is then excluded (Art. 120(2) PILA). § 19(1) in any case chooses Swiss law if you live in Switzerland.
  2. For actions arising from contracts with consumers, the Swiss courts at your domicile or habitual residence or at the provider's domicile have jurisdiction, at your choice; you cannot waive in advance the place of jurisdiction at your domicile or habitual residence (Art. 114 PILA).

CH-N.6 · Dispute resolution (on §§ 11 and 20)

The European Union's Digital Services Act (DSA) does not apply in Switzerland. AYLEEN nevertheless offers you the same routes: reporting, reasons for every measure and a free appeal (§§ 8, 10 and 11). AYLEEN is not willing to take part in proceedings before a consumer conciliation body, unless there is a legal obligation to do so. Access to the courts remains open.

CH-N.7 · Emergency number (on § 8(4) and the Annex)

European emergency number 112, police 117, ambulance 144; helpline for children and young people 147 (Pro Juventute).

Section for your country: United Kingdom

Status: AYLEEN will admit persons from the United Kingdom only once the obligations under the Online Safety Act 2023 that this requires are met, in particular the written assessments of the risks of illegal content, of whether children use the service, and of the risks to children (ss.9, 11, 35 and 36 Online Safety Act 2023).

UK-N.1 · Online Safety Act 2023

  1. AYLEEN is a service by means of which content generated or shared by users may be encountered by other users ("user-to-user service", s.3(1) Online Safety Act 2023). The Act also applies to providers outside the United Kingdom if the service has links with the United Kingdom, for example because UK users form one of its target markets (s.4(5)). Under the codes of practice of the regulator Ofcom, a child is any UK user under 18; AYLEEN therefore also applies the protective rules for children to 16- and 17-year-olds in AYLEEN Next.
  2. Protection against illegal content (s.10(5)): Prohibited, and removed swiftly by AYLEEN once it becomes aware of it, are
    1. child sexual exploitation and abuse content, including cybergrooming and sextortion (§ 7(2)). AYLEEN counters it with the contact rules (§ 6), reports (§ 8), review by people (§ 9) and, once it is switched on, the warning system, which automatically checks messages involving persons under 18 (§ 9(2) and (3)); AYLEEN reports such content under UK.9 of the Privacy Policy and to NCMEC;
    2. terrorism content; AYLEEN removes it, suspends the accounts and informs the competent authorities insofar as the law requires or permits;
    3. other priority illegal content within the meaning of the Act (Schedule 7), including, after the extension by SI 2025/1352, encouraging serious self-harm, cyberflashing and sharing intimate images without consent (§ 7(4)).
  3. Content particularly harmful to children: Pornography and content that encourages, promotes or provides instructions for suicide, self-harm or eating disorders are prohibited in the United Kingdom for all users, including between adults.
  4. Reports (s.20): Users and also persons without an account, for example parents, can report (§ 8(1)).
  5. Complaints (s.21): You can appeal against decisions on content, warnings, restrictions and suspensions (§ 11). Complaints that AYLEEN is not complying with duties under the Online Safety Act go to hello@therose.media or under "Requests"; a person reviews them.
  6. Intimate images: Before AYLEEN admits persons in the United Kingdom, AYLEEN will set up a separate reporting route for intimate images, remove reported content of this kind at the latest 48 hours after the report and offer an expedited complaints procedure for it (ss.10(3A), 20A and 21(2A) Online Safety Act 2023). Today only text can be sent on AYLEEN.

UK-N.2 · Liability (on § 15)

  1. AYLEEN does not exclude or restrict liability for death or personal injury resulting from negligence (s.65(1) Consumer Rights Act 2015), nor liability for intent and for fraud.
  2. The rules of the Consumer Rights Act 2015 on digital content apply only if a price is paid for it (s.33(1)); they therefore do not apply to the free use. Your claim remains unaffected if digital content supplied by AYLEEN under this contract damages your device or your other digital content because AYLEEN did not act with reasonable care and skill (s.46 Consumer Rights Act 2015).

UK-N.3 · Right to cancel (on § 18)

The right to cancel service contracts under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 requires that you pay a price (reg. 5); it therefore does not exist for the free use. You can delete your account at any time (§ 14). For a future subscription you can cancel within 14 days after the contract is concluded without giving any reason (regs 29 and 30); you receive the information before ordering.

UK-N.4 · Applicable law and courts (on § 19)

  1. If a trader directs its activities to the United Kingdom, consumer contracts are governed by the law of the country of your habitual residence; a choice of law may not deprive you of the protection of the mandatory provisions (Art. 6(1) and (2) of the Rome I Regulation as retained in the United Kingdom). § 19(1) in any case chooses the law of your habitual residence: for England and Wales, Scotland or Northern Ireland, the respective law.
  2. You can sue AYLEEN in the courts for the place where you are domiciled, regardless of where AYLEEN is domiciled; AYLEEN can sue you only in the courts of the part of the United Kingdom in which you are domiciled (s.15B(2) and (3) Civil Jurisdiction and Judgments Act 1982).

UK-N.5 · Emergency number (on § 8(4) and the Annex)

Emergency number 999 or 112. Childline for children and young people: 0800 1111.

Section for your country: USA

Status: AYLEEN will admit persons in the USA only once the obligations under COPPA are met (Privacy Policy, US.1) and what the state laws for minors require has been clarified and implemented (US-N.2).

US-N.1 · Provider and contact (on § 1)

THE RED ROSE MEDIA LLC, 1621 Central Ave, Cheyenne, WY 82001, USA, a company under the laws of Wyoming; hello@therose.media. A telephone number will be published before child accounts are enabled.

US-N.2 · State laws for minors (on §§ 2 and 3)

  1. Several states have laws requiring certain social media and online services to verify age, obtain parental consent or provide tools for parents. Many of these laws are being challenged in court. Status on 28 Sep 2026:
    StateLawWhat it requires (summary)Status
    FloridaFla. Stat. § 501.1736for social media platforms that among other things select content by algorithm and have addictive features: no accounts under 14; at 14 and 15 only with parental consent; services whose exclusive function is private messaging are excludedenforceable: the federal court of appeals (11th Cir.) stayed the preliminary injunction on 25 Nov 2025; appeal pending
    GeorgiaO.C.G.A. §§ 39-6-1 et seq.age verification; parental consent under 16enjoined as to all providers (N.D. Ga., 26 Jun 2025); appeal pending
    MississippiHB 1126 (2024)age verification for all accounts; accounts of minors under 18 only with express parental consent; services that only provide email or direct messaging are excludedenforceable: the federal court of appeals (5th Cir.) stayed the preliminary injunction on 17 Jul 2025, and the Supreme Court denied the application to vacate that stay on 14 Aug 2025; appeal pending
    NebraskaLB 383 (2025), Parental Rights in Social Media Act, since 1 Jul 2026age verification and parental consent under 18; parents must be able to view all posts and all messages of their minor childage verification and consent enjoined (D. Neb., 27 Jun 2026); the duty to let parents view posts and messages may be enforced; appeals pending
    OhioOhio Rev. Code § 1349.09for services targeting children under 16 or reasonably anticipated to be accessed by them, expressly including private messages: verifiable parental consent using the methods listed in the lawthe federal court of appeals (6th Cir.) reversed the permanent injunction on 18 Jun 2026; on 17 Aug 2026 it stayed its mandate to allow a petition to the Supreme Court; until then the injunction formally remains
    TennesseeTenn. Code §§ 47-18-5701 et seq., since 1 Jan 2025age verification for new accounts; accounts of minors under 18 only with verified parental consent; tools for parents (time limits, breaks)in force; the federal court of appeals (6th Cir.) vacated the denial of a preliminary injunction on 28 Aug 2026 and remanded; new decision pending
    UtahUtah Code §§ 13-71-101 et seq.age verification; default settings for minors under 18; parental consent to change the defaultspreliminarily enjoined in full (D. Utah, 10 Sep 2024); appeal pending
  2. Other laws, according to their wording, apply only to providers above a certain size or with certain features that AYLEEN does not have today, for example in Arkansas, California, Indiana, Louisiana, Maryland, South Carolina, Texas (HB 18, which does not apply to small businesses as defined by the US Small Business Administration) and Virginia. AYLEEN will examine them again before new functions start (for example LIVE, groups or a feed) or as AYLEEN grows.
  3. What applies until clarified: Whether the laws in number 1 apply to AYLEEN has not been clarified. Before AYLEEN opens registration in the USA, AYLEEN will examine this for each of these states and implement what applies. Until then AYLEEN will not accept accounts of minors from Mississippi, Nebraska, Ohio and Tennessee, and self-registration from 16 (AYLEEN Next) is not possible from these states. For this purpose AYLEEN asks for your state of residence when you register in the USA.

US-N.3 · Liability (on § 15)

  1. AYLEEN does not exclude or limit liability for damage AYLEEN causes intentionally or through gross negligence, or for death or personal injury caused by negligence.
  2. Otherwise AYLEEN is liable under the law that applies to you under § 19. Rights you cannot waive under the law of your state remain unaffected.

US-N.4 · Cancellation and withdrawal (on § 18)

For today's free use there is nothing to withdraw from; you can delete your account at any time (§ 14). For a future subscription, AYLEEN will state the terms on duration, renewal and cancellation before you order; the laws of your state apply in addition.

US-N.5 · Applicable law, courts, no arbitration (on §§ 19 and 20)

  1. For consumers in the USA, the law of the state in which you live and the federal law of the USA apply (§ 19(1)). If you do not use AYLEEN as a consumer, the law of Wyoming applies.
  2. No arbitration, no class action waiver: These Terms contain no arbitration clause and no waiver of class or collective actions. You can assert your claims before the state courts, including a small claims court, insofar as its requirements are met.
  3. Courts: AYLEEN sues you only in the courts of the state and county in which you live and will not object that these courts lack jurisdiction because AYLEEN is based in Wyoming.
  4. Before you sue, you can contact hello@therose.media; AYLEEN tries to resolve the dispute through dialogue. This is not a condition for bringing an action.

US-N.6 · Emergency number (on § 8(4) and the Annex)

Emergency number 911. Suicide and Crisis Lifeline 988. You can also report child sexual abuse material directly to the CyberTipline: CyberTipline.org.

Section for your country: AYLEEN is not yet available in your country

  1. AYLEEN is not yet available in your country. Only persons who live in the European Union, Iceland, Liechtenstein, Norway, Switzerland, the United Kingdom or the USA can create an account (§ 2(7)).
  2. You can nevertheless use the form "Report content" on ayleen.io (§ 8(1)).
  3. AYLEEN has not checked which consumer rights you would have under the law of your country.
  4. Emergency number: In case of danger to life or health, call the emergency number of your country. AYLEEN is not an emergency service.

The German version is authoritative.